The Hertz Corporation Open Interviews 3/19 - Customer Service Rep Gold Choice - 10 - 3pm in Portland, Oregon

General Responsibilities

It's about time you started a new career and it should be with Hertz! A team that cares! Full time benefits!

If you've ever dreamed of working at the airport, this is your chance!

ONSITE INTERVIEWS and OFFERS on MARCH 19, 2019 10a - 3pm! - No Appointment Needed!

All you need to do is apply for the job on our careers site and RSVP here:

OR - just show up! But offers go faster if you have completed an application.

The interview event is located right before you get to the terminal at our administrative offices.

Administration Building - 9378 NE Airport Way, Portland, OR 97220

Off of NE Airport Way, use the second from the right lane to take the Frontage Road Exit.

Keep left at the fork and follow signs for Frontage Road. Turn left on NE Airport Way Frontage Road.

The Admin building will be on your right. Look for the Hertz sign. Go through the Security gate. (On your way out you will push the intercom to have them let you out.)

Proceed to the right of Hertz admin building to park.

The entrance is also on the right side of the building though not clearly marked.

When you arrive to reception please let them know you are there for the interviewing event.

We are hiring outstanding Customer Service Reps for our Portland Airport location.

The Gold Choice Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member provides world class customer service to Hertz customers throughout the car rental process to understand the customer’s travel needs, promote Hertz’s products and services and resolve issues.

The key responsibilitiesandaccountabilities are:

  • Provide world class customer service to valued Gold Rewards customers by managing the rentals and returns process, in compliance with Hertz’s policies and procedures

  • Personally welcome customers using with a pleasant greeting and answer questions in a friendly manner.

  • Resolve customer issues and concerns tactfully, using effective customer service techniques

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience

  • Achieve personal sales goals while supporting the goals of the team

  • Answer questions and provide directions in a courteous and expeditious manner.

  • Operate within the areas of rental counter, gold choice, and exit gate at the location

  • Aid in vehicle selection and upgrade

  • Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental

  • Qualify and process customer rentals with accuracy and attention to detail

  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction

  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines

  • Keep work area organized and free of clutter.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experience:

1- 2 years customer service and/or sales experience required.

Basic Qualifications:

Passion for customer service and attention to detail – Goes the extra mile

Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

  • Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

  • Demonstrate professionalism and interpersonal skills

  • Proven experience of working well within a team.

  • 100% customer focus, with proven experience within a customer facing environment

  • Work flexible shifts including weekends and holidays; and work overtime as required

  • Work outdoors during all weather conditions

  • Lift up to 25 pounds

  • Stand or sit for long periods of time

EEO Statement

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Job ID 171097

# Positions 1

Category Customer Service

Division RAC

Position Type Regular Full Time