The Hertz Corporation Gold Choice Counter Sales in Sacramento, California

General Responsibilities

The Gold Choice Counter Sales Representative Lead is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet our Gold Plus Rewards customer’s travel needs.

The key responsibilitiesandaccountabilities are:

  • Personally welcome Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner.

  • Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz’s policies and procedures, with accuracy and attention to detail.

  • Resolve customer issues and concerns tactfully, using effective customer service techniques.

  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

  • Achieve personal sales goals while supporting the goals of the team.

  • Operate within the areas of rental counter, Gold Choice, and exit gate at the location.

  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

  • Keep work area organized and free of clutter.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experience:

1- 2 years customer service and/or sales experience required.

Basic Qualifications:

Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner

Passion for customer service and attention to detail – Goes the extra mile

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

  • Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

  • Have the competitive drive and confidence to succeed in a commission-based environment

  • Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

  • Show a high level of ownership, accountability and initiative.

  • Proven experience of working well within a team.

  • 100% customer focus, with proven experience within a customer facing environment

  • Work flexible shifts including weekends and holidays; and work overtime as required

  • Lift up to 25 pounds

  • Stand or sit for long periods of time

Benefits:

Medical/Dental/Vision

401k

Tuition Reimbursement

Paid Time Off

Up to 40% off car rental discounts

And much more!!

Preferred Requirements

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 154897

# Positions 3

Category Customer Service

Division RAC

Position Type Regular Full Time