The Hertz Corporation Rental Sales Agent in St. John's, California
Greet customers, process rental and/or parking information, offer and sell optional products/services utilizing proven sales techniques, disclose rates, terms and conditions of rental /parking contract and explain the charges professionally.
Handle customer service issues including car exchanges, telephone calls, extending rental contracts, and processing returning and overdue rentals; enter and maintain data in location logs; communicate with drivers via two-way radio to coordinate pick-up and delivery of customers.
Balance cash drawer, complete deposit procedures and secure money in safe.
Maintain cleanliness of the rental counter/office area.
Perform related responsibilities as assigned or required
High School Diploma or Equivalent
Prefer some college
At least 1 year of sales / customer service experience.
Prefer previous car rental experience
Valid driver's license as required by state
Knowledge and Skill
Knowledge of and ability to use effective sales techniques
Ability to demonstrate effective interpersonal and communication skills promoting positive impression with customers
Ability to manage stressful, fast-paced environment while maintaining good customer relations
Ability to recognize and create opportunities to sell upgrades and options to customers
Good organizational skills
Ability to present a professional appearance and enthusiastic attitude
Ability to process all paperwork according to company policies and procedures
Ability to type and perform data entry accurately
Knowledge and skill in car rental operations
Hertz is a Drug-Free Workplace.
# of Positions 1
Pos. Category RAC Operations
Position Type Regular Full Time