The Hertz Corporation Loss Control Agent in United States
Loss Control Agent
Full Time Permanent Contract – 38.5 Hours per week
Hertz Accident Support (HAS) was founded in 1997 and continues to build on its established track record in providing exceptional service excellence across a full range of Claims Management services, specialising in non-standard vehicles and drivers. HAS was acquired by Hertz in 2013 and is now combined with one of the largest global rental brands in the industry.
The HAS Head Office is based in Verwood, Dorset and employs approaching 200 people and we are currently looking for a Loss Control Agent.
What is this role all about?
Dealing with all issues arising from our hire vehicles including damages and cost incurred. This may include logging and recording first notification of loss, assessing damage and circumstances and deciding as to whether HAS are able to supply a new hire. The role also includes invoicing and managing the recovery of parking tickets, speeding tickets, driving offences and any other costs incurred.
Primary Duties and Responsibilities
Follow the rules as stipulated in referrer profile when handling damage to a vehicle.
Accurately gather and record all required information, recognising where further interrogation or validation may be required over and above a customer’s version of events.
Satisfy company security requirements in respect of client identification and fraud detection, ensuring team leaders and/or managers are notified of any suspicions
Liaise with third party insurers, witnesses, repairers and other interested parties as necessary to fully validate or progress the claim.
Assess damage and establish roadworthiness of the hire vehicle
Assess if a further hire car is required
Ensure that all outstanding expenses on the vehicle are reimbursed i.e. parking tickets, speeding tickets, fuel shortages, driving offences and theft of the vehicle
Have an overview of the Association of British Insurers and General Terms of Agreement guidelines relating to the providing of hire
Be able to overcome a client’s objections and seek a suitable resolution
Processing invoices, payment plans and write-offs
Liaise with private investigators, police and solicitors as required
Processing all related administration documents
Contribute/assist in championing the need for continuous improvement, seeking to improve processes and efficiencies.
Strictly adhere to company data protection policy and work towards individual targets
Any other ad-hoc duties
What do we need from you?
Good level of Education – GCSE level or equivalent
Customer service experience
Dealing with customer queries on the telephone
Excellent communication skills
Good organisation skills
Basic IT skills
In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives and many more.
If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW.
# of Positions 1
Location: City Verwood
Division Hertz Accident Support
Position Type Regular Full Time